Air New Zealand continues its leadership in the digital space teaming up with Google to showcase its Air New Zealand Fairy website at Google’s annual developer conference – Google I/O – in San Francisco. Jodi Williams, Head of Global Brand Development at Air New Zealand, says it’s an honour to be one of just 70 [...]
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Air New Zealand tops Customer Experience Index
Air New Zealand has topped the Nunwood Customer Experience Excellence (CEE) Index in Australia which measures companies that excel in the eyes of their customers. The study surveyed 5,000 Australian consumers about their interactions with leading companies across six dimensions of customer experience: personalisation, resolution, integrity, time and effort, expectations and empathy. The airline ranked [...]
Air New Zealand Welcomes National Convention Centre Announcement
Air New Zealand welcomes the announcement that an agreement has been reached between the Government and Skycity for a national convention centre to be built in Auckland, subject to the necessary legislative approvals. Air New Zealand Chief Executive Officer, Christopher Luxon, says: “The planned national convention centre, with its capacity of 3,500, will allow New [...]
Air New Zealand Seeks Court Declaration
In the ongoing dispute between Air New Zealand and the Commerce Commission over cancellation of a settlement agreement, the airline has today filed proceedings in the High Court asking for a declaration confirming that cancellation was valid and effective. Today’s hearing was adjourned until Friday next week to allow the orderly timetabling and management of [...]
Major Milestone for Air New Zealand’s Boeing 787-9 programme
The first of Air New Zealand’s Boeing 787-9 aircraft to be constructed has achieved a major milestone this week with the arrival of the first major part of the new aircraft at Boeing’s Everett factory in Seattle three weeks ahead of schedule. The aircraft is approaching the crucial final assembly phase which means the horizontal [...]
Air New Zealand Further Enhances Domestic Customer Experience
Air New Zealand staff have today welcomed the first customers into the airline’s brand new and considerably larger domestic Koru Lounge at Christchurch International Airport. The opening of the lounge, which includes a raft of sustainable design features, follows the recent unveiling of a refreshed flagship domestic Koru Lounge at Auckland Airport. Air New Zealand [...]
Air New Zealand and Virgin Australia Boost Trans-Tasman Capacity to Queenstown During Ski Season
The trans-Tasman alliance of Air New Zealand and Virgin Australia will this year add more than 30,000 extra seats between Queenstown and Australia over the peak winter period of July to September. The airlines will operate at least five additional return A320 services per week from Brisbane, Melbourne and Sydney to the popular New Zealand [...]
Air New Zealand Enhances the Customer Experience for Travel to North America
Air New Zealand passengers can look forward to a better ground experience at Los Angeles International Airport (LAX), including a much improved transit process. After a successful trial, U.S. Customs has approved a new transit system for Air New Zealand passengers arriving from Auckland or from London. On completion of US visa requirements, transiting passengers [...]
